Refund Policy

Refund Policy

This Refund Policy applies to eligible services purchased or arranged through Annualglobal.com, managed by Golden Dust UK Ltd.

Refund eligibility depends on the specific safari booking, tour, accommodation, supplier, payment terms, and cancellation conditions applicable to the transaction.

1. Safari Booking Refunds
   Safari bookings may be subject to specific cancellation deadlines and supplier policies.
   
   Depending on the booking conditions, a cancellation may result in:
   • Full refund
   • Partial refund
   • Cancellation fee
   • Credit or alternative arrangement
   • No refund
   The applicable conditions will depend on the individual booking.


2. Accommodation Refunds
   Hotel and accommodation bookings are subject to the cancellation policy associated with the selected property and rate.
   Some rates may be refundable until a specified date, while others may be partially refundable or non-refundable.


3. Non-Refundable Services
   Certain promotional rates, special offers, deposits, booking fees, permits, tickets, tours, or other travel services may be non-refundable.
   Customers should review the applicable booking conditions before making payment.


4. Service and Processing Fees
   Where applicable, administrative, service, booking, or processing fees may be non-refundable.
   Any applicable fees should be disclosed during the relevant booking process.


5. Cancellation Requests
   Customers should submit cancellation requests as soon as possible.
   A cancellation request does not automatically guarantee a refund. Eligibility will be determined according to the applicable booking and supplier conditions.


6. Supplier Cancellation
   If a safari operator, accommodation provider, tour company, or other supplier cancels a service, available refunds or alternatives will depend on the applicable supplier's terms.
   We will communicate relevant information to customers where available.


7. Refund Processing
   Approved refunds will generally be returned using the original payment method, subject to the procedures and processing times of the relevant payment provider.


8. Travel Disruptions
   Refund eligibility for cancellations resulting from weather, transportation disruption, government restrictions, natural events, illness, or other circumstances depends on the applicable supplier's booking terms and any relevant insurance coverage.


9. Contact
   For refund or cancellation enquiries, please provide your booking reference and relevant transaction details. Golden Dust UK Ltd
   Office Suite 118
   6 Sutton Point
   6 Sutton Plaza
   Sutton
   United Kingdom